Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.
Qwaiting is a feature-rich and compelling Customer Queue Management software. Use this software on your PC, Laptop, and mobile devices and improve your customer service today itself. It allows you to handle a Customer Queue Management process easily and reduce the waiting time of all your valued clients. It allows the user to have a track of all the service at one place which can thus be management with immense ease. Now users can schedule all their appointments at a single place with the help of the Qwaiting- Queue Management Software.
All the different functionalities that are deployed for handing the queue of customers are housed by the software. Different types of reporting that include online as well as historical reporting are included in the features of the software. Personalized notifications and alerts will be sent to the users who are in waiting in a queue for availing their service. The software will generate a ticket that will showcase the complete details of the service that the user is going to avail.
MyPC works with most major platforms, web browsers and also supports multiple languages. We've now added a new Preparation Time feature which gives the option to temporarily restrict users from booking a computer until they have been properly cleaned and prepared. Make booking and administration easy for staff and users. MyPC features a spreadsheet look and feel allowing for easy point and click booking.
MyPC also features a simple booking interface for kiosks, iPhones, Android devices and tablets. MyPC integrates with your library management system to inform users of their library fines and outstanding items helping you to get books back on time and recover costs. MyPC allows you to show computer availability to users by displaying a live screen indicating which computers are free to use.
MyPC also features a live queue monitor so you can see when your computer session is due. MyPC also features automated reports allowing you to specify the information required and the people who receive it. These reports can be emailed daily, weekly or monthly and accessed from anywhere.
MyPC Maps provides a simple way to design and present a floor plan of your chosen site s to clearly illustrate the location and availability of your bookable PCs. Scrolling maps can also be set up to reflect multiple maps of different locations on the one screen. For public library computer systems this integration removes the need to use the PaperCut MF popup client for authentication and ensures that the library patron logged on to the PC via the MyPC client is charged for their print jobs.
This integration also permits users to utilise their library management system credentials to logon to multi-functional devices, kiosks, value loaders and the PaperCut MF portal.
We pride ourselves on our technical support team's professionalism and experience. As a business, you will always have walk-in customers, who may not be aware of the Skiplino App or just simply prefer to book their tickets in the locations. Therefore, you can set up the Walk-In App an on-site tablet that you can place near the main door, to allow customers to easily book for a ticket once they walk in to your location.
Customers can easily refer to the screens to know when they have been called, and to which desk they should go to. Skiplino Queue Management System records your imminent customer's and the services they intend to use. A cloud-based queue management system allows you to monitor your customer visits at each location. Install the walk-in app on a tablet inside your location.
This will allow your walk-in customers to book their tickets and get their ticket number via SMS or email. Get access to smart analytics with real-time monitoring and reporting of staff performance and customer satisfaction. Agents will be able to call customers and provide them with personalized experiences.
Users will be able to book tickets remotely and provide feedback after their service. Customers can easily create, modify and cancel appointments from a real-time view of your available time slots. Appointments gives you multiple layout options and lets you customize fields and time slots for a better customer experience. Initiate video calls and request payments online. Transform your business by allowing customers to book for a service at a specific date and time without the need to be physically present.
Skiplino lets you offer personalized virtual appointments so your staff and clients can meet at their convenience. Schedule communication between you and your customers at separate locations using video technology. Businesses of all sizes can use virtual appointments for advanced real-time collaboration and service platform.
Let customers book their appointments at a specific time to visit your store. Check-in and check-out shoppers by scanning a QR code and monitor the activity inside your stores. A touchless response to support social distancing.
For example, if your business is called Abacus Projects, you can set up your email address to be abacusprojects emailmyjob. Simply forward, copy or blind copy any email to this address, add the job number into the subject line, and the email and any attachments will automatically be attached to the 'Notes' and 'Documents' tabs on the job in WorkflowMax.
I need to understand my staff capacity so I can manage my workload better. And understand if I need to take on more work. Or staff. As long as you allocate staff to tasks, add estimated time and deadlines for those tasks, WorkflowMax calculates staff capacity and displays it in a tabular format. Additional features. Grow your customers. Lead manager Track your leads, proposals and sales projections all in one place.
Learn more. Client manager Manage your client relationships and store information about them in one place. Quoting Send professionally branded, highly customised quotes in minutes. Build better efficiency. Job, task and staff management View and manage all aspects of all jobs from one place. Time tracking Track and report on every minute of every day, for every staff member throughout the year. Choose from six different ways to enter timesheets.
Collaboration manager Send emails and attachments directly to a job or quote so everyone can collaborate. Mobile Track time offsite, view jobs, contact clients and record your time on the go, from anywhere. Get paid your worth. Work in progress manager WIP manager lets you easily view and manage all of your un-invoiced work in progress on all of your jobs.
Don't get underpaid again. Invoicing Create invoices any way you want and send them all in a few simple clicks. Control every aspect from how your invoices look to what information gets displayed. Xero integration Link with Xero to instantly and automatically keep your job management and accounting data fully reconciled at all times. Reporting Use the report builder to build any report you want in seconds including invoice analysis, debtors, performance, time and WIP.
Drive profitability. Purchase orders Manage your purchase orders and accurately track actual costs against budgeted costs. Performance reporting View your most profitable employees, understand profitability across different client categories and know which services make you the most money.
Get started today. Resources Blog Guides. Company About us.
0コメント